September 2014
Gandrud Car Show Pictures Posted

July 2013 - GM Bulletin - Special Coverage for Engine Balance Chain and Fuel Pump

GM - Have you visited lately? They have added an electric catalog for Powertrain assemblies and repair parts.

GM - Clearance parts at We Must Be Nuts! pricing. These are first come, first serve and only available on the quantities listed below. We will deliver them to you if our truck goes to your shop, but if we need to ship them, you will be responsible for the freight. Please email me, Chris Slack, or call me directly at 920.468.3660 to place an order.

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GM Bulletin Special Coverage for Engine Balance Chain and Fuel Pump


July 2013
Dear General Motors Customer:


As the owner of a 2010 or 2011 model year Buick LaCrosse, Chevrolet Equinox, or GMC Terrain; or 2011 model year Buick Regal, your satisfaction with our product is very important to us.


This letter is intended to make you aware that on some 2010 and 2011 model year Buick LaCrosse, Chevrolet Equinox, and GMC Terrain vehicles; and 2011 model year Buick Regal vehicles, equipped with a 2.4L engine, the chrome layer on the balance chain pins may wear, allowing the chain to stretch. This would cause an engine noise, and if left untreated, could cause the chain to break, leading to engine damage.


In addition, the fuel pump plunger shaft seal may wear and allow fuel to leak into the crankcase, which would illuminate the Malfunction Indicator Light. This can cause engine run-on and/or the engine to run rough.


Do not take your vehicle to your GM dealer as a result of this letter unless you believe that your vehicle has the condition as described above.


What We Have Done: General Motors is providing owners with additional protection for the condition described above. If this condition occurs on your 2010 or 2011 model year Buick LaCrosse, Chevrolet Equinox, or GMC Terrain; or 2011 model year Buick Regal, equipped with a 2.4L engine, within 10 years of the date your vehicle was originally placed in service or 120,000 miles (193,000 km), whichever occurs first, the condition will be repaired for you at no charge. Diagnosis or repair for conditions other than the condition described above is not covered under this special coverage program.


What You Should Do: If you believe that your vehicle has the condition described above, repairs and adjustments qualifying under this special coverage must be performed by a General Motors dealer. You may want to contact your GM dealer to find out how long they will need to have your vehicle so that you may schedule the appointment at a time that is convenient for you. This will also allow your dealer to order parts if they are not already in stock. Keep this letter with your other important glove box literature for future reference.


Reimbursement: If you have paid for repairs for the condition described in this letter, please complete the enclosed form and present it to your dealer with all required documents. Working with your dealer will expedite your request, however, if this is not convenient, you may mail the completed form and all required documents to Reimbursement Department, PO Box 33170, Detroit, MI 48232-5170. The completed form and required documents must be presented to your dealer or received by the Reimbursement Department by July 31, 2014, unless state law specifies a longer reimbursement period.


If you have any questions or need any assistance, just contact your dealer or the appropriate Customer Assistance Center at the number listed below.


Buick 1-800-521-7300
Chevrolet 1-800-222-1020
GMC 1-800-462-8782
Guam 65-6267-1752
Puerto Rico – English 1-800-496-9992
Puerto Rico – Español 1-800-496-9993
Virgin Islands 1-800-496-9994


We are sorry for any inconvenience you may experience; however we have taken this action in the interest of your continued satisfaction with our products.


Jim Moloney
General Director,
Customer and Relationship Services























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